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1. Do You Ship to My Country?
Normally, we ship orders to the worldwide.
2. How Much Does the Shipping Cost?
DHL express (5-7 days) , $10.0 , $25.0 , $35.0
customers may need to assist with customs clearance depending on the policies of countries .
3. How Long Will It Take to Receive My Order?
Normally, order handling time is within 1-2 business days and it will take 5-7 business days to arrive, though there might be occasional delays during busy seasons. If you have any questions, feel free to contact us onlinesales@tmotor.com
Please note that the processing time is not included in the shipping time.
4. How Can I Track My Order?
You can track your order on www.dhl.com once we are ready to ship your order, and we will also send you an email with the relevant delivery information. After that, you will be able to track your order under "My Orders" when log in to your T-MOTOR account. Please allow up to 24 hours for tracking to activate.
5. What If The Parcel Has Been Delivered to a Wrong Address?
Shipments will be delivered to the address provided during checkout on our webpage.Contact onlinesales@tmotor.com at the first time if you noticed provide a wrong address , we will try to modify destination through DHL , otherwise , you have to contact local DHL by yourselves .
